"We have been in numerous network groups and worked with several consulting companies, but never have we seen a complete system and processes that has the potential to help change a company's bottom line so quickly."

-David Meadows
Frymire Services

Online Training Center

We offer six complete best-practice HVAC departmental tracks and associated business forms. Each department track provides a set of proven business processes, methodologies, and governances for a successful Retail Residential or Commercial HVAC business, designed to FAST TRACK your business growth and development efforts. Our program also includes unlimited expert implementation support. Please click here for CoachNet Training Center Catalog e-learning session schedule, descriptions, and who should attend. Learning is a way of life in the Partnership Program. Our methods, policies, and procedures are unique to the best in class contractors in the industry. We have perfected the most efficient means of delivering our best-in-class HVAC whole department employee and process training. We provide a well structured, step-by-step, comprehensive set of departmental processes which also doubles as individual job training for each function of the departments work delivery.

Our step-by-step training approach helps avoid information dumping and creates competencies, confidence, commitment to customers and company profitability. Nothing good happens for customers or the company until an employee makes it happen. The best part of our learning system is that the training is available right at their desktops and can be retaken over and over again until mastered.


To review training content for any of the eight (8) Retail Residential and Commercial Department Improvement Track sessions, simply click on the registration link below. If you are unable to attend a live session click on the PreRecorded session button.


Retail Residential HVAC service department

(Start Here) RS-Grow your Retail Residential HVAC Service business (FREE to Public)

1. RS-STEP #1.0 Fix-Right residential flat rate repair price book set-up.

2. RS-STEP #2.0 Marketing residential service for profits

3. RS-STEP #3.0 Proper customer care call handling and dispatching processes

4. RS-STEP #3.1 Priority dispatching and dispatch board set-up

5. RS-STEP #4.0 Professional Technician call handling process

6. RS-STEP #4.1 Service call objective-getting ready-arriving to the call

7. RS-STEP #4.2 Interviewing the customer-setting service call expectations

8. RS-STEP #4.3 Problem diagnosis-informing customer of diagnosis

9. RS-STEP #4.4 Executing the repair, tune-up, or service

10. RS-STEP #4.5 Efficient demand service written service standard procedures

11. RS-STEP #5.0 Stocking service truck inventory for profits

12. RS-STEP #6.0 Daily labor and opportunity conversion performance benchmarking

13. RS-STEP #7.0 Paying Technicians/Tune-up Specialists for Profits


Retail Residential HVAC replacement department


Commercial HVAC service department

1. CS-STEP #1.0 AccuPro commercial service agreement pricing set-up

2. CS-STEP #1.1 Pricing demand service for profits

3. CS-STEP #2.0 Marketing commercial service for profits

4. CS-STEP #3.0 Proper customer care call handling and dispatching processes

5. CS-STEP #3.1 Priority dispatching and dispatch board set-up

6. CS-STEP #3.2 Professional sales call handling process

7. CS-STEP #3.3 Introduction to the commercial HVAC industry

8. CS-STEP #3.4 Understanding Building Owner/Operator Roles & Responsibilities

9. CS-STEP #3.5 Assessing your companys capabilities and market position

10. CS-STEP #3.6 Service Agreement equipment/system surveying maintenance requirements

11. CS-STEP #3.7 Qualifying the real, worth and win of a service agreement deal

12. CS-STEP #4.0 Professional Technician call handling process

13. CS-STEP #4.5 Efficient demand service written service standard procedures

14. CS-STEP #4.6 Efficient service agreement written service standard procedures

15. CS-STEP #4.7 Efficient Quoted Repair written service standard procedures

16. CS-STEP #5.0 Stocking service truck inventory for profits

17. CS-STEP #6.0 Daily service labor and opportunity conversion performance benchmarking

18. CS-STEP #7.0 Paying technicians for Profits

19. CS-STEP #7.1 Paying commercial sales reps for Profits


Custom Home/ Commercial Design Build project department


Financial Management department


Human Resource department