Pricing for Profits ] "Time and Material" prevents achieving a necessary gross profit to guarantee success since you will never be able to earn the hourly labor rate required to be successful. Flat rate service pricing is a great solution to this problem that enables a service business to charge a labor rate that recovers service department overheads in order to be profitable without alienating your customers while making your company and technicians appear more professional.

Marketing for Profits ] Lead generation relies on tune]up promotions to build the customer base and to maintain the desired number of calls per day. On service call visits, the Technician/Tune]up Specialist uses a pre]written customer survey to systematically identify customer and system needs to help provide customer options to help them make the best choice regarding their HVAC system while promoting the value of service agreements.

Dispatching for Profits ] Dispatching for profits is all about priority dispatching based on the order of customer critical needs. Because we have a limited amount of labor we need to prioritize the most critical calls to run in the most efficient way. If it is determined that if a replacement is needed, then we must be prepared to replace immediately and everyone in our company needs to be aware and be at the ready of our commitment.

Handling Service Calls for Profits ] The primary job of the Technician/Tune]up Specialist on all calls is to objectively evaluate both the customer and their system needs and to provide the customer facts and information to help them make the most informed decision as to what to do about their HVAC system. Using a professional on]site service call guide to consistently provide a high standard service call process on all calls to turn your service call department into a "Money Making Machine".

Stock Inventory for Profits ] Your goal should be to achieve stock turnover of at least six times a year. The best are reducing costs and working capital by using a process to work with their main supplier to identify truck stock levels, frequency of replenishment, and the reorder and return parts process.

Benchmarking for Profits ] Establishing daily efficiency Benchmarks for labor and lead conversions helps you to proactively improve your business performance. Driving these daily benchmarks in a positive profit gain direction enables you to continuously improve revenues, profitability and customer satisfaction. The best part about efficiency benchmarks is that they help you ask the right business questions regarding your people and installation processes. In fact, you use daily benchmarks to Coach your Team to success.

Paying for Profits ] Performance based pay is designed to influence and motivate your Technician/Tuneup Specialist team to increase the average demand service ticket, service agreement sales, accessory and retrofit sales, replacement sales while reducing call]backs and rework. It is also a key to recruit and retain top performers as well as to provide feedback on individual performance.